PRIVACY POLICY
Effective Date: October 22, 2026
DigiTeam, LLC ("DigiTeam," "we," "us," or "our") provides computer repair, IT support, managed IT services, electronics recycling, and community technology programs to residents and businesses in the Chicagoland area. This Privacy Policy explains how we collect, use, and protect your information when you visit mydigiteam.com (the "Website"), contact us, receive text messages from us, or use our services.
1. INFORMATION WE COLLECT
Information you provide to us:
- Contact information, such as your name, phone number, email address, and service address, when you fill out a form on our Website, call, email, or text us.
- Service details, such as a description of your computer or technology issue, device make and model, and scheduling preferences.
- Business information, such as company name and IT environment details, if you are a business client.
- Payment and billing information when you pay for our services. Payments are handled by third-party payment processors, and we do not store full credit or debit card numbers.
- Eligibility information you choose to share when applying for our Tech Connection program (for example, household or community status), used only to determine eligibility.
Information collected automatically:
- When you visit our Website, our website host and service providers may automatically collect technical information such as your IP address, browser type, device type, and pages visited, using cookies and similar technologies.
- Our contact forms are protected by Google reCAPTCHA. Use of reCAPTCHA is subject to the Google Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).
2. DATA ON YOUR DEVICES
When we repair, maintain, support, or recycle your devices, we may have access to files and data stored on them. We access this data only as needed to perform the service you requested, such as diagnostics, repairs, virus removal, data recovery, backups, or data destruction. We do not copy, review, keep, or share your personal files except as necessary to complete your requested service or as required by law. All DigiTeam employees have passed a background check.
When you request data wiping or recycling, we securely erase or destroy data on storage devices and can provide a Certificate of Destruction and Recycling upon request.
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Respond to your questions and requests for service
- Schedule appointments, on-site visits, remote support sessions, and recycling pickups
- Provide, perform, and follow up on our services
- Send quotes, invoices, and payment receipts
- Send service-related text messages and emails (see Section 5)
- Determine eligibility for and administer our Tech Connection program
- Operate, secure, and improve our Website and services
- Comply with legal obligations
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We share information only as needed to run our business, including with:
- Service providers who help us operate, such as our website host, payment processors, text messaging and email providers, and parts or software vendors needed to complete your repair
- Government authorities or other parties when required by law, or to protect our rights, property, or safety
- A successor business in the event of a merger, sale, or reorganization of DigiTeam, LLC
5. TEXT MESSAGING (SMS) PRIVACY
If you provide your mobile number and agree to receive text messages from DigiTeam, LLC, we use your number to send messages related to your service requests, such as appointment confirmations and reminders, service status updates, quotes and invoices, and customer support.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. DigiTeam, LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
You can opt out at any time by replying STOP to any message. Reply HELP for help. Message frequency varies. Message and data rates may apply. For full details, see our Terms and Conditions at mydigiteam.com/terms-%26-conditions.
6. COOKIES
Cookies are small files stored on your device that help our Website function and help us understand how visitors use it. You can set your browser to refuse or delete cookies, though some parts of the Website may not work properly if you do.
7. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. DATA RETENTION
We keep your personal information only as long as needed to provide our services, maintain service and billing records, and meet legal, tax, or accounting requirements.
9. YOUR CHOICES AND RIGHTS
You may:
- Ask to access, correct, or delete the personal information we hold about you
- Opt out of text messages by replying STOP
- Unsubscribe from emails by using the unsubscribe link or contacting us
- Disable cookies through your browser settings
To make a request, contact us using the information below. We may need to verify your identity before responding.
10. CHILDREN'S PRIVACY
Our Website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. THIRD-PARTY LINKS
Our Website may contain links to other websites. We are not responsible for the privacy practices of those websites.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.
13. CONTACT US
If you have questions about this Privacy Policy, please contact us:
DigiTeam, LLC
Phone: (630) 936-4285
Email: support@digiteamco.com
Website: mydigiteam.com
DigiTeam, LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.