TERMS AND CONDITIONS
Effective Date: October 22, 2026
These Terms and Conditions ("Terms") govern your use of mydigiteam.com (the "Website") and the services provided by DigiTeam, LLC ("DigiTeam," "we," "us," or "our"), including computer repair, IT support, managed IT services, IT projects, electronics recycling, and our Tech Connection program (together, the "Services"). By using our Website, requesting Services, or opting in to text messages, you agree to these Terms.
1. OUR SERVICES
DigiTeam provides on-site and remote technology services to residential and business customers in the Chicagoland area. Services include computer and laptop repair, virus and malware removal, PC tune-ups, data recovery, hardware and software setup, computer training, technical support, IT projects, managed IT services (such as backups, malware protection, and Windows patching), and electronics recycling and data destruction.
2. ESTIMATES AND PRICING
Any estimate we provide is based on the information available at the time. If we find additional issues during diagnosis or service that would change the cost, we will contact you for approval before doing additional work. Managed IT services and larger IT projects may be covered by a separate written agreement or proposal, which will control if it conflicts with these Terms.
3. PAYMENT
Payment is due upon completion of Services unless otherwise agreed in writing. We accept the payment methods listed on your invoice or at checkout. Payments are processed by third-party payment processors. By submitting payment, you confirm you are authorized to use the payment method provided.
4. YOUR DATA AND BACKUPS
Before any service, you are responsible for backing up your data. Although we take care to protect your files, some repairs, virus removals, and software or hardware changes can carry a risk of data loss. DigiTeam is not responsible for loss of data, software, or settings, except where caused by our gross negligence.
Data recovery is not always possible. Results depend on the condition of the device or storage media, and we cannot guarantee that any or all data will be recovered.
You confirm that you own, or are authorized to have us service, any device and data you provide to us, and that the data does not contain illegal content.
5. REMOTE SUPPORT
When you request remote support, you authorize DigiTeam to access your device or systems remotely for the purpose of providing the requested service. Remote sessions are started only with your permission, and you may end a session at any time.
6. SOFTWARE AND LICENSING
You are responsible for having valid licenses for any software installed on your devices. We will not install unlicensed or pirated software.
7. UNCLAIMED EQUIPMENT
Please pick up your equipment promptly after we notify you that service is complete. Equipment left with us for more than 90 days after notice of completion may be considered abandoned and may be recycled or otherwise disposed of, to the extent permitted by law.
8. ELECTRONICS RECYCLING
When you give equipment to DigiTeam for recycling or donation, ownership of that equipment transfers to DigiTeam. We will securely erase or destroy data on storage devices and can provide a Certificate of Destruction and Recycling upon request. Please remove any items you want to keep before handing over equipment.
9. TECH CONNECTION PROGRAM
Devices, training, and assistance offered through our Tech Connection program are provided free of charge to qualifying participants, subject to availability. Refurbished devices are provided "as is." DigiTeam may set and change eligibility requirements at its discretion.
10. SMS / TEXT MESSAGING TERMS
Program name: DigiTeam, LLC Customer Notifications
By providing your mobile phone number and opting in, you agree to receive text messages from DigiTeam, LLC about your service requests and account. These may include appointment confirmations and reminders, service status updates, quotes and invoices, and customer support messages. Consent to receive text messages is not a condition of purchasing any service.
- Message frequency varies based on your service activity.
- Message and data rates may apply.
- To opt out, reply STOP to any message. You will receive a one-time confirmation, and no further messages will be sent unless you opt in again.
- For help, reply HELP, call (630) 936-4285, or email support@digiteamco.com.
- Carriers are not liable for delayed or undelivered messages.
- Your information is handled according to our Privacy Policy at mydigiteam.com/privacy-policy. We do not share your mobile number or opt-in data with third parties or affiliates for marketing or promotional purposes.
11. WARRANTY AND DISCLAIMER
We stand behind our workmanship. If an issue we repaired returns because of our work, contact us and we will work with you to make it right. Parts and hardware are covered only by the manufacturer's warranty, if any. Except as stated in these Terms, our Services and Website are provided "as is" and "as available," and we disclaim all other warranties, express or implied, to the fullest extent permitted by law. We are not responsible for problems caused by pre-existing hardware failure, misuse, accidents, new viruses or malware, or third-party software, hardware, or internet service providers.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, DigiTeam will not be liable for any indirect, incidental, special, or consequential damages, including lost data, lost profits, or business interruption. Our total liability for any claim related to the Services will not exceed the amount you paid for the specific Service giving rise to the claim.
13. WEBSITE USE AND INTELLECTUAL PROPERTY
All content on the Website, including text, logos, and images, is owned by or licensed to DigiTeam, LLC and may not be copied or used without our written permission. You agree not to misuse the Website, interfere with its security, or submit false information through our forms.
14. GOVERNING LAW
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Any disputes will be resolved in the state or federal courts located in Illinois.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time. Changes will be posted on this page with an updated Effective Date. Continued use of our Website or Services after changes are posted means you accept the updated Terms.
16. CONTACT US
DigiTeam, LLC
Phone: (630) 936-4285
Email: support@digiteamco.com
Website: mydigiteam.com
By opting in to SMS messages from DigiTeam, LLC, you agree to receive text messages for customer support, service updates, and other communications related to your account.
You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at racatala@sbcglobal.net or +16309364285.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
By contacting us via SMS with your mobile number, you consent to receive customer care text messages from DigiTeam, LLC. Msg&Data rates may apply. Message frequency varies. Text HELP for help. Reply "STOP" at any time to opt out. See our Privacy Policy at https://mydigiteam.com/privacy-policy and our Terms of Service at https://mydigiteam.com/terms-%26-conditions